Frequently Asked Questions

Everything you need to know about shopping with The Square Gift.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Processing time for curated gift sets may take an additional 1-2 business days before dispatch.

Can I include a personalized message with my gift?

Yes, every order from The Square Gift includes a complimentary handwritten note option at checkout. Simply enter your message in the 'Gift Note' field before completing your purchase.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Please note that personalized or perishable goods are final sale and cannot be returned.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.